3 Factors to Consider When Choosing a Web Design Agency


Thanks to technological advancements, the internet is becoming a competitive market. Nearly every business on the planet, despite its size, has an online presence.

So, do you want to increase your customer base leading to higher sales? A website is the first point of contact between your firm and potential customers.

The site acts as your 24/7 storefront to your online customers. Statistics show that they’re over 4 billion active internet usersaround the globe. Having the best website impacts on your ability to attract new customers.

Here are the primary factors to consider when choosing web design Malaysia.

  1. The Portfolio

The web design is a massive industry. It involves several operating system platforms and programming languages.

The web design Penang agency must be transparent their core competencies. Like the old saying, “jack of all trades, master of none” don’t engage an agency that doesn’t specify its area of specialization.

Otherwise, how will you know their expertise and ability to provide the said services?Go for a company that has experience and skillset to meet your needs.

But that’s not all! Check whether the company displays its past projects on their websites. Most agencies do this to demonstrate their commitment to success.

  1. The Expertise

In this digital era, there are several web design companies in the market. But not all companies have the design or skill set expertise to match your requirements.

Your goal is finding the best web design agency with extensive experience in SEO and digital marketing. Here you’ll need to check several firms, one after the other, to assess their competencies. Book appointments to gauge and understand their level of experience in areas where you need their help.

  1. Availability of Support Systems

Yes, the web design agency will create the ideal site for your business. However, will they offer any support service once the site goes live? If not, then look for a different firm altogether.

A good web design company should assist whenever you’re having trouble with:

  • The web hosting
  • Your email
  • Content management
  • The function of your site
  • The domain management

You must fix these issues as soon as they arise. Hiring a web design agency means they should be accessible.

Ideally, you want web designers and developers who are willing to go the extra mile to meet your needs. With this, you’ll get value for your money.


Hiring a web design agency is a huge decision for your firm. Your business website acts as the face of your company online. It’s what people, including your customers, associate your business with.

As such, it’s essential to hire a competent and responsible agency to create your business site.

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